 CeCC Helpdesk
 The CeCC helpdesk is an advanced support management facility used to lodge requests to CeCC. It can also be used within a client organisation to manage "in house" support needs. The workflow model is based around email notification and has the following features;
- Ability to categorise and prioritise jobs
- Ability to log or reassign a job to a particular person
- Email notification is used to notify relevant parties when events occur; the application tracks the status and comments at each stage for future reference
- Ability to create and manage workgroups and departments that have their own distinct set of users
- Varying levels of access provide user, administrator and super user views of the helpdesk
AvailabilityThe CeCC Helpdesk is generally available to clients who secure online services through CeCC, however access can be provided by special arrangement. Please contact us if you are interested in using the helpdesk in your organisation. Pricing for the CeCC Helpdesk is usually built into website quotations and support agreements.
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