User Survey

As part of our quality improvement process Fitzroy Legal Service is keen to get feedback on how useful your most recent visit to the Law Handbook Online was.

If you do not wish to complete this short survey, please close this window using the button in the top right hand corner.

What areas of the law did you seek information about?
Check any that apply

Dealing with the legal system: e.g. the legal system, assistance with legal problems, arrest, bail, offences, infringements and penalties.
Families and children: e.g. family relationships, children and young people.
Managing your money: e.g. social security, debts, bankruptcy, superannuation and taxation.
Living in the community e.g. tenancy, neighbours, noise, road law, internet law, owners corporation and taking action.
Buying and selling e.g. consumers and contracts, credit and finance, houses and cars.
Fair treatment e.g. employment conditions, disability, discrimination, accidents, injuries and compensation.
Living, ageing and dying e.g. health law, aged care, wills, estates and funerals.
Dealing with the government e.g. immigration, government and the individual.
Protecting what’s yours e.g. insurance, motor vehicle property damage, rights and reputation.

Was the information adequate and relevant to your needs?

Yes
No
No answer

Was the information in plain English and easy to understand?

Yes
No
No answer

Was it easy to find material you were searching for?

Yes
No
No answer

Was it easy to navigate your way around the website?

Yes
No
No answer

What were the most useful aspects of the website?

Are there improvements you would like to see made? If so, please detail.

Which category best describes your use of this website?
Choose one of the following answers

Personal use
Work related use
Educational use
No answer

[Exit and clear survey]

	Yes	No	No answer
Assisted you to gain a greater knowledge of the law?
Helped you understand whether the law can/can’t help you resolve your problem?
Helped you take greater control of issues impacting on your life?
Increased your knowledge of where to seek help?
Linked you with other useful websites?
Helped you prepare to meet with your lawyer?

	Yes	No	No answer
Assisted you to gain greater knowledge of the law?
Helped you identify whether the law can assist your client?
Helped you explain complex legal issues to your client?
Supported you to make an appropriate referral?
Linked you with other useful websites?

	Yes	No	No answer
Assisted you to gain greater knowledge of the law?
Linked you with other useful websites?
As a student helped you complete a component of your course (e.g. assisted you do an assignment or prepare for an exam)?
As a teacher helped you prepare a lesson plan?