Moorabool Shire ICT study

Mobile

Internet

Profile

Economic Development Unit : Moorabool Shire Council

This survey includes some compulsory questions and will not submit until you have provided answers to them. The compulsory fields are denoted by a red asterisk (*).

What type of mobile phone services do you use? (Select any that apply)
Check any that apply

I don’t use a mobile phone
Voice calls
Messaging (SMS)
Video calls
Mobile internet
Other:

Which mobile provider do you use? (For example 3, Optus, Telstra, Voda Phone)

How would you rank the quality of mobile coverage in the Moorabool Shire?
Choose one of the following answers

Excellent
Very Good
Good
Fair
Poor
Unsure
No answer

Please detail any priority areas for improvement in mobile coverage in the Moorabool Shire

When did you last use the Internet?
Choose one of the following answers

Today
This week
Last week
Last month
Last year
Never
No answer

Where do you use the Internet most? (Select multiple responses if applicable)
Check any that apply

At home
At a neighbour's/friend's house
At work
At school
At University/College
At an Internet Cafe/Public access point
I don’t currently use the internet

What sort of Internet access do you use? (Select multiple responses if applicable)
Check any that apply

Shared connection work/university/school
Dialup
ADSL
Satellite
Wireless - 3G
Wireless - WiMax
Wireless - Commercial WiFi
I don't have any access
Other:

Using a scale of 1 to 5, please indicate how you currently use the Internet for personal use (where 1 = NEVER or very rarely use and 5 = VERY frequently use)

	1	2	3	4	5	No answer
Email and general web browsing
Keeping in touch with family
Researching services and products
Learning and education
Social networking
Downloading music and movies
Purchasing goods or services

For personal use do you use your Internet for other services? (Select any that apply)
Check any that apply

I use Skype for free calls and video
I have an internet phone connection through my ISP
I have an internet phone service provided by an independent VoIP provider
I have a virtual private network connection into work
Other:

Using a 1 to 5 scale please indicate your level of satisfaction with your current Internet service? (Where 1 = VERY POOR and 5 = EXCELLENT)

How many hours do you spend on average on the Internet per day?
Choose one of the following answers

Less than 1 hour
1 - 2 hours
3 - 6 hours
More than 6 hours
No answer

Would you use the Internet more... (Select any that apply)
Check any that apply

If it was cheaper
If it was faster
If I knew more about how to use things
If digital television and telephone were integrated
I wouldn't! Its fine as it is now
Unsure

*What monthly costs do you pay for Internet service?
Choose one of the following answers

Not applicable or unsure
Less than $15 per month
$15 - $29 per month
$30 - $44 per month
$45 - $59 per month
$60 - $74 per month
$75 - $99 per month
$100 – $149 per month
More than $150 per month

Who is your Internet service provider? (for example Activ8, Chariot, RadCom, Telstra Big Pond)

*Do you get good support from your Internet service provider?
Choose one of the following answers

Yes always
Yes sometimes
No they are not helpful
No it is hard to get through to them
No support is provided
Not applicable or unsure

Do you plan to upgrade your Internet service?
Choose one of the following answers

No not in the foreseeable future
Yes from dialup to a broadband connection
Yes to more than 256k per second
Yes to more than 512k per second
Yes to 1Mb per second or more
Yes to increase monthly download limits
Unsure
No answer

*When will your upgraded Internet service be in place?
Choose one of the following answers

Not applicable or no plans to upgrade
1 - 3 months
4 - 6 months
7 - 12 months
Unsure

Do you have children at home? (Select any that apply)
Check any that apply

No
Preschool
Primary school
Secondary school
Post secondary/Tertiary

How do they use the Internet?
Choose one of the following answers

They don't they are too young
Some do others are too young
All do but they are supervised
Some are supervised some are not
All unsupervised
No answer

Using a 1-5 scale, please indicate what you consider are the most important or pressing issues about the Internet (1 – Strongly disagree, 3 - Neither agree nor disagree, 5 - Strongly agree)

	1	2	3	4	5	No answer
Better and faster broadband
Reducing the cost of access
Enhancing safety and security
Better supporting mobility
Increasing ease of use
Other (Please detail your other pressing issue in the area provided below)

Other

What is the one thing that you think could be done better to ensure the integration and more effective use of mobile, internet and other ICT services in the Moorabool Shire?

Reliability

Support Services

*What is your age group?
Choose one of the following answers

Under 15 years
15 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 - 74
75 years and over

*Do you live in the Moorabool Shire?

Yes
No

*Do you work in the Moorabool Shire? (includes working from home)

Yes
No

Using the scale below, please indicate how you currently use the mobile services in your work (Scale of 1 to 5 where 1=NEVER or very rarely use and 5=VERY frequently use)

Other

Using the scale below, please indicate how you currently use the Internet services in your work (Scale of 1 to 5 where 1=NEVER or very rarely use and 5=VERY frequently use)

	1	2	3	4	5	No answer
Email
Providing information about your products/services
Online procurement
Online sales
Research on products/services
Research on competitors
Client support
Other

Other

Using the scale below, please indicate how you currently use the Information Communication Technologies (ICT) services in your work (Scale of 1 to 5 where 1=NEVER or very rarely use and 5=VERY frequently use)

Other

Please describe any frustrations or barriers that you encounter in using mobile, internet or other ICT services when you work in the Moorabool Shire

What future opportunities are there for the use of mobile, internet and other information communication technology (ICT) services in your work?

Do you commute?
Choose one of the following answers

I live and work in the Moorabool Shire
I live in the Moorabool Shire and commute to the Melbourne area
I live in the Moorabool Shire and commute to the Geelong area
I live in the Moorabool Shire and commute to the to Ballarat area
I live in the Moorabool Shire and commute elsewhere
I live in the Melbourne area and commute to the Moorabool Shire
I live in the Geelong area and commute to the Moorabool Shire
I live in the Ballarat area and commute to the Moorabool Shire
I live in another area and commute to the Moorabool Shire
No answer

What type/s of transport do you normally use to travel between home and work? (select more than one if your journey involves a combination of transport)
Check any that apply

Car
Bus
Train
Tram
Bicycle
Walk

*In an average week, how many hours do you spend commuting between home and work?
Choose one of the following answers

1 hour or less
2 – 5 hours
6 – 10 hours
11 – 15 hours
15 – 20 hours
More than 20 hours

Please describe how you use currently mobile, internet or other ICT services when you commute

Please describe any frustrations or barriers that you encounter in using mobile, internet or other ICT services when you are commuting between home and work

What future opportunities are there for the use mobile, internet and other information communication technology (ICT) when you are commuting between home and work?

*I would like to recieve further information as the project progress (for example a link to the survey results and ICT study results)

Yes
No

[Exit and clear survey]