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33PwHw___PPT10(w.j+KD+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%( DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-6B'blinds(horizontal)*<3<* ,D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-6B'blinds(horizontal)*<3<* ,D' =%(pDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-6B'blinds(horizontal)*<3<* ,D' =%(XDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-6B'blinds(horizontal)*<3<* ,D' =%(@DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-6B'blinds(horizontal)*<3<* ,D' =%((#DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%('DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(*DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(.DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(2DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(6DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(:DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(>DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(hBDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(PFDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(8JDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%( NDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(RDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(UDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(YDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(]DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(aDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(eDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*,%(D' =-6B'blinds(horizontal)*<3<*,D' =%(xiDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-6B'blinds(horizontal)*<3<* ,D' =%(`mDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*!,%(D' =-6B'blinds(horizontal)*<3<*!,D' =%(HqDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*",%(D' =-6B'blinds(horizontal)*<3<*",D' =%(0uDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*#,%(D' =-6B'blinds(horizontal)*<3<*#,D' =%(yDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*$,%(D' =-6B'blinds(horizontal)*<3<*$,D' =%(}DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*%,%(D' =-6B'blinds(horizontal)*<3<*%,D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*',%(D' =-6B'blinds(horizontal)*<3<*',D' =%(ЄDT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*(,%(D' =-6B'blinds(horizontal)*<3<*(,D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*),%(D' =-6B'blinds(horizontal)*<3<*),D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<**,%(D' =-6B'blinds(horizontal)*<3<**,D' =%(D>' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*+,%(D' =-m6Bbox(in)*<3<*+,D' =%(D' =%(DX' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*+,%(D' =-6B+checkerboard(across)*<3<*+,D' =%(D' =%(DT' =A@BBB B0B%(D' =1:Bvisible*o3>+B#style.visibility<*+,%(D' =-6B'blinds(horizontal)*<3<*+,++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+ ,0 ++0+ ,0 ++0+ ,0 ++0+ ,0 ++0+ ,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+,0 ++0+ ,0 ++0+!,0 ++0+",0 ++0+#,0 ++0+$,0 ++0+%,0 ++0+',0 ++0+(,0 ++0+),0 ++0+*,0 ++0++,0 ++0++,0 ++0++,0 +  0 HC(  H H  `Lgֳgֳ ?Tqt    H 3 r1? [ LICT Strategic Plan0 H 3 r1?  OInfrastructure Strategy0 H 3 r1?  &  NDisaster Recovery Plan0 H 3 r1?YCS MSecurity Policies 0  H 3 rX1? p H Web Strategy 0   H 3 r1?2  _'Document & Records Management Strategy(0(  H 3 rh1?V pP  H GIS Strategy 0  H 3 r1? 8 z  TTelecommunication Strategy0 H 3 r<1? 2 IBallarat ICT 20100 H 3 r1? qx  ]#Marketing & Communication Strategy$0$ H 3 r1?q  QCustomer Service Strategy0 H 3 r1?mg D Council Plan 0  H 3 r 1? KBusiness Unit Plans0 H 3 r1?  LBlueprint Ballarat0 H BԔ"`M0  <  H C xp1?}  L5 year Business Plan0H H 0޽h ? 33f___PPT10i. +D=' % = @B +  0 <3(  <x < c $4Tt   s < H ?"6@ NNN?NZ  Systems Development Team Business/System Analyst Software & Web Development Web & Data Content Management Computer Training 4 EFTkT < H% ?"6@ NNN?Nz=v  dSystems Management Team Spatial Data Management GIS Data Entry Corporate Systems Management 3 EFTeLZ < H, ?"6@ NNN?NS  jInfrastructure Team Network Management Desktop Management Telecommunications & Mobility IT Trainee 4 EFTkWB < Ht0 ?"6@ NNN?N   RGovernance Team Governance Services Records Management Archival Management 6 EFTSCH < 0޽h ? 33___PPT10i."k+D=' % = @B +   0 !0\(  \~ \ s *9Tt   { \ H< ?"6@ NNN?NZ  Systems Development Team Business/System Analyst Software & Web Development Web & Data Content Management Computer Training 0 EFT&kf \ H@ ?"6@ NNN?Nz=v  dSystems Management Team Spatial Data Management GIS Data Entry Corporate Systems Management 2 EFT0e3 \ HF ?"6@ NNN?NS  jInfrastructure Team Network Management Desktop Management Telecommunications & Mobility IT Trainee 2 EFTFk&*T \ H ?"6@ NNN?N   RGovernance Team Governance Services Records Management Archival Management 4 EFT0S. \ T$T ?"6@ NNN?N  Z$Changes 9 EFT to 18 EFT in 5 years%%H \ 0޽h ? 33___PPT10i."k+D=' % = @B +J  0 aYD(  D` D c $A ??T ` D c $A ??  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H D 0޽h ? 33___PPT10i.00yk+D=' % = @B +$  0 PdP(  dr d S TTtt    d S T<$  0  H d 0޽h ? f3f3""___PPT10j".[D++dD"' = @B D!' = @BA?%,( < +O%,( < +D{' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*d D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*d Dy ' =%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d!y%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*d!yD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*d!yD' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*dy%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*dyD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*dyD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*dD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*dD' =%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*dD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*dD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*dD' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*dD' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d'%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*d'D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*d'D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*d'>%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*d'>D' =+4 8?dCB1+#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*d'>+8+0+d0 +  0 @0(  @x @ c $lTP   x @ c $\T  H @ 0޽h ? 33___PPT10i.@Ok+D=' % = @B +   0    | (  |~ | s *HTt   s | Hx ?"6@ NNN?NZ  Systems Development Team Business/System Analyst Software & Web Development Web & Data Content Management Computer Training 4 EFTkT | H ?"6@ NNN?Nz=v  dSystems Management Team Spatial Data Management GIS Data Entry Corporate Systems Management 3 EFTeLZ | H  ?"6@ NNN?NS  jInfrastructure Team Network Management Desktop Management Telecommunications & Mobility IT Trainee 4 EFTkWB | H  ?"6@ NNN?N   RGovernance Team Governance Services Records Management Archival Management 6 EFTSC | T   ?"6@ NNN?N  R10 women (1 Job Share) 8 men | T  ?"6@ NNN?NHe ]'Consider Flexible working arrangements((  | T  ?"6@ NNN?N cg UJust ICT 6:6 Women to Men Ratio  H | 0޽h ? 33___PPT10i."k+D=' % = @B +  0 LX(  Lx L c $ TP     L `ATBD00028_}    H L 0޽h ? 33___PPT10i.g+D=' % = @B +H   0   plX (  l^ l S hDt     l c $ h      NIn 2000 we delivered a box and left people to themselves  we heard from them when they had a problem  no wonder customer satisfaction was down. The understanding that computer applications provide benefits to your business. So Now we Help analyse their business Help select a solution Help implement the solution Train the staff or organise training Provide ongoing support. Next  I say next, but it is happening now, but will significantly impact on resources Advice on data formatting for future manipulation How to use the data we have now Transform into unsefulness and Use for other pruposes Sharing of data  particularly in our council The movement into options for Customer Self Service with end to end integration  This is exposing the data in our internal systems to the world  so those little things we know about the data now need to be clensed. At the moment I am assessing what this impact will be and how it will be managed& & & & & . Sharing of DataPWW>7 jH l 0g@ ? 3380___PPT10.`^ 0 ~(  ^  S hDt   x  c $h      As has been said, I have worked in council for the past 15 years mainly in the IT and Information Management areas. I have also had opportunities for Manage, Customer Service, Organisation Development, Human Resources, Corporate Planning and HR. I was seconded for to Tourism for a short period  right out of my comfort zone. Today I will talk about& & & & & .jiH  0g@ ? 3380___PPT10.| 0 (  ^  S hDt      c $( h        Information Services supports all councils diverse businesssess Some Statistics 500 EFT approx 700 staff 397 Desktop  PC & Laptops 180 PDA s Over 400 users 31 Services with a WAN over 6 main Officers and approximately 12 single PC offices 350 support calls a month 100 projects a year We are considered a Medium Size Council As you can see up on the screen we are a diverse organisation and support many varied and difference businessess and business practices which we have 35 different software applications.,RZZR,4 q JH  0g@ ? 3380___PPT10.nV2 0 B(  ^  S hDt      c $, h      8 Left hand side are the key organisation strategies that we reference for our strategies We are required to complete a 5 Year business Plan Each of the strategies identified on the left hand side have been thru a full consultation process with stakeholders The 3 at the bottom are in progress. Last 2 years of a business planning are pretty much guestamates& & & & & po_ H  0g@ ? 3380___PPT10.`K 0 IA(  ^  S hDt    ;  c $$% h      To reflect the changing environment that we work in this is an idea of the Information Services Team at Council Explain each team What I like to talk about now is how our work environment has changed over the last 5 years and I am going to identify this with regard to the support services we have to provide. This has also been a key factor in improving our customer service satisfaction rating from 45% to 95% H  0g@ ? 3380___PPT10. 0 (  ^  S hDt   %   c $ h    %  fThis was the team& & & & & & .. Significantly different I must be real particularly about the Infrastructure team  we increased our PCs from 250 to nearly 400 and we now actually manage Telecommunications as a key communication services Records was Paper received and files, Paper sent and Filed, Paper Stored 44H  0g@ ? 3380___PPT10.2NV 0 f(  ^  S hDt   %   c $% h    %  \,This is a analogy I had to use 6 years ago to increase the hardware in the organisation& & & & & .. It still has some relevance today but think is a GivenH  0g@ ? 3380___PPT10.*@$  0  4(  ^  S hDt   %   c $l% h    %  *h I was at a conference last week and the CIO from Auckland City Council spoke to us about the Multi Generational workforce  Baby Boomers, Gen X Gen Y and what might or might not turn on/off your staff. Auckland has done from research in Australasia  For every 2 experienced workers leaving the workforce, one will enter. I Believe ICT is the ideal work environment to consider Flexible Working arrangements  particularly with technology available today. I ask myself what do I appreciate about my role  why do I work in Council Research show right now if I working in Melbourne my package could increase on average by 30% - why do I stay Yes part for family, but we all could move  would I travel  possibly, but is 15 hours travel time a week worth the 30% A big part for me is the flexible working arrangements I have PC & Access at home Mine is not a 9-5 in the office role  50 to 60 hours per week I have the ability to take time off for other interests& & & . Reading at school Staff member with Golf afternoon Yes there are always limits????? With the possible shortage in the workforce we need to make our organisations a little bit different to others to attract skilled staff  I think the flexable work environment. Boomers 43-63 Tips Workaholics Consider  end of work options Gen X 64-83 Tips What does it matter when I work as long as I get the job done Diversity Gen Y 84-2000 Tips It s 5 o clock  I have another life to get to Flexible work environments P0 <0H0c0L0J0L0O0H  0g@ ? 3380___PPT10.Oex pպ'l–U3===,Dr-(/ z*"KdİP!d> * }}{Uݦw>[>fV9Qq^ QhpԊ竪l\iBd s] R}RRCR,1 )z 8ZZI DR+RkRR[R;R{ҕHHW:!u"9I )ԙ"I*CH^ dIRBBJFԝt]xn;=H=IHI>~HI7n"f-[IHICHCIHIn' A47]IHIcHcIHi{HFoE_$:Osd9ʑ@3. |wݯg8ewLm}jC=nv4tԊٞ˽~~*?11q_~~sz>@rDZJ=NsZ=ZE_/<>:>21'}1՟PaܻǺ˄&O<~F SzMiӲ_[w8ހd׷#+=CiL6!mocfqv G-K:2Q@|%:4q#qs0wg| aK ^ę]7ǎˆ‚{A7wd˨~698{ly=}},kkG&nd>D^Q.!'D1-DCg/;HK19}MOcPoF=X|7rEm_wk|B&Fl֦*m1R^Osҹ<;Egz dU*ђeR CjKgۛa[_~a UsLcmM{]kM'6g(`?VY\g-{ӖO-=n^=৴39Yڣl6d{7裟ڡ M׾ Z k`'yQl={VF1k(䪲&YAW5첯*RR1NjJ٢>- K-1H/H/0/"C ֙XEg[aSidetqI858<.=*J !ד 3i&iVt|xQ>"f!/Qb%V(}*rZe1X=e"l96PކAC & YXʙf9qV-e3 [uGzMFڪu$pbƢYXW77k?