bbbonline evaluation survey

Tell us what you think of bbbonline

This questionnaire should take less than 5 minutes to complete. There are no right or wrong answers. We greatly appreciate your time.
1. What is your gender?
Male
Female
2. What type of accommodation establishment are you?
Hotel
Motel
Caravan Park
Self-contained
Bed & Breakfast
Other: 
3. How long ago did you enter the tourism industry?
One year or less
1-5 years
Over 5 years
4. What tourism business skills did you have prior to undertaking the bbbonline program?
No prior tourism business skills
Starting up in Tourism (by Alliance Victoria, formerly VTOA)
NEIS Program
Tafe course(s)
Relevant University course
Other
5. If appropriate, please specify details of the tourism course you studied.
6. What did you think the bbbonline program would do for you?
Business skills improvement
Information technology skills improvement
Accreditation preparation
All of the above
Other: 
7. Please rate the following features of bbbonline on a scale: 1 "Unuseful" 2 "Somewhat Unuseful" 3 "Not sure" 4 "Somewhat Useful" 5 "Very Useful"
1 2 3 4 5
CD-ROM
Workshop
Email/telephone support
Checklists
Content
Links to other sources of information
8. In what ways has your business benefited from bbbonline?
9. Which parts of the content did you find most useful? (Please tick all that apply)
Business Compliance
Insurance
Marketing and Communication Plan
Customer Service
Business Operating Systems
Human Resource Management
Risk Management
Economic Sustainability and Financial Systems
Social and Cultural Sustainability
10. Did the program represent value for money?
Yes
No
11. If no, please expand...
12. Which elements could be improved upon in the program?
Content
Online
CD-ROM
Workshops
Access to support
Access to bandwidth
13. Please expand on your selections
14. Would you recommend the program to others?
Yes
Have recommended
No
15. If no, please expand...
16. Did you experience any problems with online access?
Yes
No
17. If yes, please expand...