Fitzroy Legal Service

The Law Handbook: Understanding current and potential users

The Fitzroy Legal Service is working with the University of Ballarat to develop and launch The Law Handbook Online. Consultation with key stakeholders and subscribers is an important part of developing this new service.

We are inviting a range of individuals and organisations to assist us in understanding how The Law Handbook is currently used. By completing an online survey you will also assist us in identifying potential usage and priorities for The Law Handbook Online.

We hope that you can assist by completing the online survey. If you any questions or would like further information please contact:

Helen Thompson
Centre for Electronic Commerce and Communications
University of Ballarat
Email: h.thompson@ballarat.edu.au
Phone: 03 5327 9418.
 

Information About Respondent
1. Please identify your occupation / role:
Lawyer, Solicitor or Barrister
Librarian
Government worker
Worker in a non-government organisation — social sector
Educator in primary or secondary education
Educator in higher education
Student — tertiary
Student — secondary
Professional (please state profession) 
Other (please state occupation) 
2. Please identify your location:
Metropolitan Victoria
Regional Victoria
Other (please state area) 
 

Current usage of The Law Handbook
3. How long have you been using The Law Handbook?
Less than 6 months
6 months – 1 year
1–2 years
2–5 years
5–10 years
10+ years
4. How often do you refer to The Law Handbook?
rarely
once a quarter
once a month
once a fortnight
weekly
more often than weekly
never use
5. Which of the following sections of The Law Handbook do you currently use?

(1=rarely, 2=once a quarter, 3=once a month, 4=once a fortnight, 5=weekly, 6=more often than weekly, 7=never use)
1 2 3 4 5 6 7
Dealing with the Legal System
Families & Children
Managing Your Money
Living in the Community
Buying and Selling
Fair Treatment
Living, Aging and Dying
Dealing with Government
Protecting What’s Yours
Glossary
List of Cases
Legislation
Contacts
6. How do you share information from The Law Handbook?
lend book
photocopy sections
handwrite notes
never share
other — (please specify how) 
7. Is an annual revision of The Law Handbook adequate?
Yes
No
8. What, if any, improvements or additions would you make to The Law Handbook in its current form?
 

Use of the internet
9. How often do you use the internet?
rarely
once a quarter
once a month
once a fortnight
weekly
daily
10. What level of confidence do you have when navigating websites?
very low
low
moderate
high
very high
11. What concerns, if any, might you have about accessing The Law Handbook Online?
 

Potential usage of The Law Handbook Online
12. How often will you refer to The Law Handbook Online?
rarely
once a quarter
once a month
once a fortnight
weekly
daily
13. On a scale of 1 to 5, please rate the importance of the following website features

(where 1 = not very important and 5 = very important):
1 2 3 4 5
Speed
Ease of use
Searchability
Use of non-technical language
Depth of available information
Currency of information
Feedback mechanisms
Interactivity
14. On a scale of 1 to 5, please rate the importance of following possible features

(where 1 = not very important and 5 = very important):
1 2 3 4 5
Print options
Latest news
Glossary of legal terms
Directory of services
Discussion forums
Links to other data sources
Legal forms, precedent letters or similar materials
15. Please specify any other features you think are important in online systems/websites.

Technical Issues can be sent to the Survey Technical Team


Survey Powered by phpESP | Hosted by CECC | More Information on CECC Services